Senior Service Designer

Job Summary

As a Senior Service Designer, you will work independently on strategic transformation initiatives whilst mentoring colleagues. You will collaborate with stakeholders and multi-disciplinary teams to shape the future of CCS services. You’ll be responsible for influencing senior stakeholders and embedding service design ways of working in CCS, implementing best-practise and maintaining standards across multiple initiatives.

Directorate Overview:

The Digital & Data Services (DDS) directorate is at the heart of CCS’s digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We’re building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You will be joining an expanding Design Team that, when fully resourced, will also include product managers, user researchers, interaction designers and accessibility specialists. We are building a culture that values user-centricity, experimentation and agility where team members will work closely with Digital and Commercial colleagues across multi-disciplinary product and project teams. This role provides an opportunity to truly shape how service design is embedded in the organisation.

Key Accountabilities

• As a Senior Service Designer, you will be accountable for the following areas, demonstrating a practitioner or expert level of competence:
• Design communication: Expertly communicate design concepts, using effective methods to gain support from senior leaders and stakeholders. Distil complex data and concepts into clear, actionable insights. 
• Inclusive design: Advocate for and improve the practise of inclusive design across the organisation by helping others understand the impact of design decisions. 
• Strategic design decisions: Understand and promote alignment to CCS vision and strategy, coaching teams to understand how user-centred design helps us meet our goals and deliver value for users.
• Collaborative leadership: Facilitate design workshops with colleagues at all levels to promote the value of user-centred design and the power of cross-functional collaboration. Promote collaboration by introducing effective ways of working in teams which remove silos and promote holistic service design approaches. 
• Data driven and evidence-based design: Embed evidence-based decision making at all levels. Use data to improve our services and the way CCS works, ensuring insights are leveraged for continuous improvement across the organisation. 
• Iterative design and continuous improvement: Embed the practise of iterative design and agile working in teams and across CCS. Embed agility by helping teams adapt to changing requirements, priorities or user needs, using a ‘test and learn’ approach to prototype and improve services.
• Leadership: Lead and coordinate design work across teams whilst advocating for user centred design with senior leaders and stakeholders across the organisation. Embed a creative and inclusive environment for designers to work, mentoring and coaching colleagues to adopt best practise and deliver maximum value.

Essential Criteria (to be assessed at application stage):

• Proven experience of designing complex digital services.
• Extensive experience in applying user-centred design principles.
• Practical experience with agile and lean methodologies.
• Expert stakeholder management and communication skills.
• Practical experience in data-driven decision making.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Leadership
• Communicating and Influencing

We’ll assess you against these technical skills during the selection process:

• Design Communication
• Designing Strategically
• Evidence-based Design