Senior Service Designer

Main duties of the job
As a Senior Service Designer, you will work as part of a multidisciplinary team to design services for donors and the people who deliver and operate services at NHSBT, and in collaboration with wider health service partners. This will include services and products across both digital and offline channels provided by NHSBT. You’ll collaborate with colleagues in clinical, operational and technical roles. Your responsibilities will include:

• Ensuring services align with NHSBT strategic direction, design principles and user needs.
• Leading the creation and iteration of design artefacts and prototypes with key service users and stakeholders.
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users, for example, potential donors and current donor families, patients, and colleagues

You will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.

About You
Experience and Knowledge
• Significant work/employment experience of advocating, applying and adapting service design methodologies for complex challenges and contexts
• Extensive further experience gained through ‘on the job’ training in user-centred design disciplines
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand parameters, restrictions and synergies.
• Understand users and can identify who they are and what their needs are, based on evidence.Translate user stories and propose design approaches or services to meet these needs.

Qualifications and Training
• Masters degree or equivalent relevant experience
• Demonstrate commitment to own Continued Professional Development (CPD)