Service Designer

Job Summary

We are looking for a service designer to join our growing human-centred design practice at NHSBT. As a service designer at NHSBT, you will directly impact how we understand and design for the needs of donors, patients, families and our people who deliver and operate services. This is critical to our mission to save and improve lives.

This role will work as part of a multidisciplinary agile team to design services for donors, families, patients and our people at NHSBT. This will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by NHSBT.

We’re looking for a confident communicator who can visualise and talk through insights, design decisions and ideas with different stakeholders to help them understand the importance of a human centred design approach.

As part of the human-centred design practice, you’ll have the opportunity to shape how we achieve our vision and demonstrate the value of research and evidence driven decision making in delivery teams. Looking to the wider community, our relationships with our partners and other organisations in the NHS ecosystem provide opportunities to collaborate and share knowledge through their human-centred design communities of practice.

Main duties of the job

You will be responsible for:

• Ensuring services align with NHSBT strategic direction, design principles and user needs.
• Leading the creation and iteration of design artefacts prototypes with key service users and stakeholders.
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading and facilitating co-design workshops with wide range of stakeholders including end users including potential or current donors, patients and colleagues

About You

Qualifications and Training

• Masters degree or equivalent relative experience
• Extensive further experience gained through ‘on the job’ training in ‘user-centred-design’ discipline
• Demonstrate commitment to own Continued Professional Development (CPD)

Experience and Knowledge 

• Experience of applying service design methodologies
• Knowledge and experience of Microsoft Office products, particularly Microsoft Word, Excel and PowerPoint.
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints).
• Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand parameters, restrictions and synergies.
• Understand users and can identify who they are and what their needs are, based on evidence. Translate user stories and propose design approaches or services to meet these needs.