Service Designer

What you will do
Your goal is to help create digital services that are inclusive, user-friendly and effective for all citizens.

You play a crucial role in shaping the digital future of government and providing good support and services to citizens.

And that means not only thinking about the future user experience of the many online government services, but also helping to bring them to life. 

That is your assignment at iO.Within iO, you bring your crucial expertise to our service design team and their challenges. This team of experienced experts in service design, research, UX, change, brand and content is happy to share their knowledge with you. In this way, they help you to make more impact and to take a growth spurt as a strategic thinker. By the way, we formally reserve time and budget for this in your planning at iO.

In addition, you can also participate in the renowned expert centers , where your smart brain and that of your colleagues from the Netherlands and Scandinavia, among others, work together to develop and implement new insights and innovations within CX . 

As a Service Designer at iO:

• You are responsible for researching, designing and improving the digital government services offered to citizens.
• You will work closely with various teams, including developers, policy makers and user researchers, to create a seamless and intuitive user experience.
• You will use both quantitative and qualitative research methods to understand end-user needs and translate insights into concrete and impactful concepts, customer journeys, prototypes and roadmaps.
• You combine creativity and expertise to deliver unique and qualitative results that can really impact the daily lives of Belgians.
• You will continue to monitor and evaluate the services to make continuous improvements. This includes collecting user feedback, analyzing usage data, and implementing iterative improvements.

That’s why you are the perfect Service Designer

• Experience: Depending on the position, you will have at least 3 or 5 years of experience in Service Design.
• Perspective: You bring strong analytical & empathetic skills that allow you to understand user needs like no other.
• Drive for Innovation: An innovative and user-centric mindset, with a keen eye for emerging trends in user experiences
• Aptitude for facilitating: you devise and supervise workshops and proactively make proposals to improve customer experiences.
• Passion for products: you are driven to make things that are good, and that really make an impact on the end user.
• Knowledge of tools: the usual suspects like Figma & Miro are your best friends.
• Language skills: you communicate and present strongly, in Dutch, French and English.
• Safe haven: the team is an inclusive, diverse group, where the safety to think and speak freely is strictly guarded.