Technology
Service Designer
Full Time
Meta
As the Service Designer for Employee Experience, you will drive the process and engagement around building comprehensive journey maps and service blueprints to provide the end-to-end view of their experience flows. A key attribute to be successful in this role is being a systems thinker who can effectively orchestrate various aspects of how services, products, and programs interact.
Service Designer, Employee Experience Responsibilities
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Create Service Design project plans, lead cross functional teams in design sprints using human-centered and design thinking methodologies
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Use service design tools to build a comprehensive view of the current state of employee experience in different journeys as well as the aspirational state
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Identify opportunities to improve employee experience across different touch-points and articulate the dependencies and complexities across these touch-points
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Perform user/customer research in partnership with our Research and People Insights teams
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Produce service design blueprints, journey maps, experience concepts and prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services
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Conduct user acceptance testing to identify and raise engineering bugs, as well as developclear and concise product requirements to inform design briefs and decisions.
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Design and develop conversational interfaces / flows using natural language processing (NLP) and machine learning (ML) to enhance employee support and self-service capabilities
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Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem
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Prototype services in order to validate ideas and iterate on them
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Turn insights and identify opportunities or spaces into differentiating service experiences
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Map user journeys and help partners define their processes to enable new service experience
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Educate audiences to the art of leveraging AI solutions (e.g. automations, AI workflows, AI agents) and identify specific applications to implement (e.g. voice, memory, orchestration, etc.)
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Identify best practices for AI no-code tools and prompt engineering to improve project work or proposed solutions efficiency
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Gain understanding of important issues, challenges, and opportunities for our cross functional partners within HR
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Participate in the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
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Establish relationships and liaise with key stakeholders throughout the project life-cycle and able to communicate and envision service concepts to team members, stakeholders, and management by using diverse set of methods & tools that illustrate all the components and touch-points of the current and future service
Minimum Qualifications
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Bachelor’s degree in a directly related field, or equivalent practical experience
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Degree in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
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Proven expertise in Design Thinking / Human-Centered Design
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5+ years in Strategy & Operations, Design Consultancy or equivalent Service Design experience
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Academic and applied proven knowledge in one of the following areas: Research, User Experience, Interface Design, Prototyping, Business Design
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Hands-on experience of designing for a variety of digital touch-points and non-digital channels
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Experience with conceptualization, ideation, and iterative prototyping and experience employing various methods to prototype service concepts such as staging and role-playing approaches
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Knowledge for Customer Experience Design and its centrality to the future success of large organizations
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Project and people management skills. Experience functioning as a project leader as well as an individual contributor
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Experience organizing data into clear service design blueprints and communicate ideas and designs to broad groups of stakeholders
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Knowledge in UI and UI best practices
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Proficiency with design and prototyping tools such as Figma, Adobe Indesign, Framer, Webflow or other similar tools used widely in the design community
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Proficiency with collaboration and visual thinking tools such as Mural, Miro, LucidSpark, FigJam
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Team player who has experience working within a self-directed principle and navigate ambiguity
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Demonstrate communication, analytical and interpersonal skills (e.g. driving and supporting roadshows, leadership demos, legal assessments/risks documentation, privacy reviews, etc.)
Preferred Qualifications
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Experience crafting a project vision, execution strategy and client relationship
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Experience with concepting, ideation, and iterative prototyping
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Experience building and maintaining working relationships with colleagues, clients, and key stakeholders
Location
California, United States
Type
Full Time
Industry
Technology
Job Details
Date Posted
22/05/2025
Status
Active
Location
California, United States
Industry
Technology
Type
Full Time
Position
Mid level
Job Expiry
July 21, 2025
Salary
unspecified
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