Service Designer

The Staff Service Designer is responsible for bringing a human-centered approach to the design and development of a world-class digital ecosystem. You will help transform the entire internal employee experience- beginning at the interview process and following all the way through to tenured employees’ daily interactions. You partner with teams to lead- define- and conduct research- detailed journey maps- systems mapping- UML artifacts- information architecture- site-mapping- time & motion studies and more.

You will work closely with the Head of Design to develop- advise- and evangelize the importance of the users perspective throughout every stage of the product development lifecycle. Your partner teams on the day-to-day will be executives- Product owners- and technical stakeholders (IT/Sec- Full-stack Engineering- Data Sciences- Business Intelligence Engineering- etc). This role begins as an individual contributor with significant growth opportunities- either through personnel management or IC track. This is the first role of its kind at Kraft Heinz and has the potential to completely redefine how we design experiences to delight every single employee across the globe.

You will:

• Inject service design into the product development lifecycle through each stage: ideation- concepting- feasibility- development- deployment- QA- analysis.
• Lead group workshops to define journey/system maps
• Establish the strategic vision for what the end employee experience looks like
• Assume a research-based approach when building out diagrams & schemas for review- stakeholder signoff and handoff to design & engineering.
• Deeply understand the balance between actionable and aspirational throughout concept and execution.
• Lead requirements gathering sessions- IA/sitemap development.
• Apply user-centered design- behavioral pattern development and human factors standards as the lens through which all projects are approached and solutions presented.
• Deliver detailed analysis of current state systems and experiences along with clearly defined recommendations for improvement- reimagining and redesign.

Who you are

• Minimum of 7+ years of experience working in UX/UI/Service design roles and evangelizing Design Thinking across multi-disciplinary teams.
• A critical- confident- and clear voice for design thinking across Kraft Heinz.
• Outstanding oral and written communication skills.
• Capable of verbally defending and compromising on design solutions- embracing an agile- iterative approach to excellence when necessary.
• Demonstrate the skills to empathize with users.
• Able to apply a keen business sense in understanding the balance between perfection and deployment obligations.
• Ability to solution across devices- frameworks- platforms- responsive states etc.
• Expertise working within and contributing to design systems that consistently scale across platforms.
• Deep understanding of BI/Analytics- data visualization design and report modeling.
• Figma- Adobe Creative Suite- Tableau- PowerBI- React- Microstrategy systems of record. Experience within any or all of these a plus