Service Designer

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ process, incorporating human-centered methods and consulting best practices to solve end-to-end service and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Responsibilities:

• Build relationships and become a trusted advisor to customers
• Be committed to customers’ success
• Work collaboratively with interdisciplinary team members
• Facilitate discovery and innovation workshops for a range of stakeholders using human-centered methods, tools, and best practices
• Synthesize research and data and craft compelling stories to communicate insights that will shape service innovations
• Create journey maps, service blueprints, personas, ecosystem and experience maps that articulate actionable recommendations for organizational and workflow change
• Understand how user research should be integrated into developing technology
• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust Security Clearance
• Experience in human centered design, service design, and/or customer experience design
• Thorough knowledge and demonstrated experience applying design thinking methods and tools to solve end to end challenges
• Experience working in multi-disciplinary groups including UX and UI designers, technologists, and engineers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, HCI, service design, and/or experience
• U.S. Citizen