Service Designer

As our first Senior Service Designer, you’ll work closely with our cross-functional teams to create human-centered processes that work for our customers, our team members, and key stakeholders. The work that you and your team will do here will help us scale and expand.

You Will

• Leverage human-centered design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a patient point of view

You Are An Ideal Candidate If You Have

• A portfolio demonstrating: large scale service and process changes that led to meaningful change for end-users, employees, and stakeholders, and strong skills in visual communication, service mapping, design research, and change management

• 3 years of professional experience in designing and applying service design techniques to solve complex workflows that span digital and physical channels

• Fluency in core service design methods (i.e. service blueprints, experience mapping) and the ability to lead and mentor designers and non-designers to participate in a service design practice and process

• Experience in design research techniques to generate and validate concepts

• Mastery in creating and facilitating design-led workshops to engage and build alignment across different teams and functions

• Experience aligning partners and shepherding stakeholders to bring experiments and pilots to life

• Well-roundedness in designing experiences across both customer and expert (employee) based systems that span digital and physical touchpoints

• Experience working with both engineering and operation organizations to make changes to both process and software tools

• The ability to tell a compelling story through visuals and verbally

• Experience with service prototyping at multiple levels of fidelity and elevating prototyping

• The ability to jump in on product design problems when necessary (preferred)

• A BFA or MFA in a fields of interaction, graphic, industrial, or service design (preferred)

• Experience working on complex enterprise software with operations teams (preferred)

• Healthcare or supply chain experience (preferred)

• Past design or management consulting experience (preferred)