Service Designer

• Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
• Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
• Understanding and articulating clearly how services need to change from a user centered, system, and business perspective
• Mapping service experiences of customers to provide insights for human-centered design outcomes.
• Lead design brainstorming and review sessions.
• Lead and participate in user research activities and incorporate insights into service design and UCD deliverables.
• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
• Designing with engineers and product managers to successfully deploy solutions.
• Mentor and coach other design team members who have not mastered Service Design.
• Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques.
• Foster a design culture within the organization.

How you will do it

• Ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes.
• Familiarity with wireframing and prototyping software (i.e. Axure, UXPin, Adobe XD)
• Ability to refine designs due to scope change and technical limitations.
• Ability to design experiences that go beyond a screen or physical product.
• Demonstrate design-thinking skills, with an eye for innovation and a look to the future.
• Excellent problem solving and design-thinking skills.
• Strong planning and organizational skills.
• A passion for good design and an ability to resolve challenges.
• Ability to balance user needs with business requirements.
• Excellent interpersonal skills with experience in mentoring and coaching others.