Service Designer

ROLE

You will be an integral part of a team of talented individuals passionate about solving the hard problems to make Biofire’s mission a success. We operate in a fast-paced, high-accountability, “there is no box” environment where the goal is always to reach the best solution as efficiently as possible. Adaptability and willingness to accept feedback are critical.

As our Service Designer, you will be responsible for creating an exceptional customer experience that puts the user at the center of our order and delivery process. You will own the entire order flow experience, starting from the moment a visitor arrives on the website to the moment a customer receives their purchase. You will be responsible for owning the strategy that details expectations and metrics for each interaction point during the purchasing process and continuously iterate and optimize the order flow such that defined conversion targets are met. You are able to identify drop-out points and quickly create solutions to increase conversion rates. You will own the relationships with any third party vendors contributing to the success of product delivery.

Day to day responsibilities of the role will include:

• Design and conduct user research testing with potential customers to inform all major customer experience decisions;
• Develop and implement Biofire’s quality and conversion execution plan, including pre-launch tests and post launch evaluations;
• Develop and implement Biofire’s end-to-end purchase and order strategy, including sizing, pickup and unboxing experiences;
• Understand each interaction point throughout the prospect and customer journey, develop solutions to increase conversion rates while providing a positive experience.

QUALIFICATIONS

If you feel you would succeed in the role described above, we encourage you to apply regardless of industry or background. Biofire evaluates candidates based on their fit for this specific role, not a predetermined list of qualifications.

LOCATION AND BENEFITS

This is a full time, on-site role at our Broomfield Area Headquarters, just outside of Denver. We offer fully covered platinum medical benefits, 401(k) with matching, and flexible work hours with the ability to work from home when not needed on site.

ELIGIBILITY

This role handles information subject to US Export Regulations. Due to these government regulations, applicants must be (a) a citizen of the United States; (b) a lawful permanent resident of the United States (“Green Card” holder); or (c) a person admitted into the United States as an asylee or refugee to be considered for the position.