Service Designer

In this role, you have the opportunity to

Create solutions that satisfy people’s needs, empower them and make them happier, all of this without destroying the world in which we live.  You will be a key part of a team focused on human-centered design and innovation within the Sleep & Respiratory Care portfolio.  This is a rare opportunity to truly make a meaningful impact on people’s lives with various sleeping and breathing conditions.

You are an empathetic, multi-skilled designer.  You’ve got deep skills in Service Design, and also skills in strategy, research & maybe even UX.  A collaborative team player who wants to create meaningful solutions that push the boundaries. You will be a key part of a team focused on human-centered design and innovation within the Philips Sleep & Respiratory Care portfolio.

You are responsible for

• Understanding people and healthcare context
• Use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.
• Help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.
• Articulate relevant and meaningful service propositions
• Create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding
• Collaboratively develop service blueprints that integrate user needs analysis (i.e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities.
• Build prototypes that communicate ideas clearly and persuasively at an individual and group level.
• Collaborate with business partners to design internal systems and processes, to manage and deliver multiple services.
• Collaborate with team members and suppliers via the most appropriate communication/influencing style.
• Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.
• Develop stakeholder relationships and build networks to achieve short- and long-term goals.

You are part of

The Philips global creative force of some 400+ professionals is located in our Design studios in Europe, North America and Asia.  You will be part of an amazing cross disciplinary team that includes product design, interaction design, service design, people research, communication design, and project management.  We’ve recently moved to an inspiring new studio, co-located with key parts of the Sleep & Respiratory Care business, in a vibrant part of Pittsburgh near world class Universities.

Our design team that is the heart of Philips, shaping the way people experience our brand, products and services. In fact, everything you see from Philips has been designed. As proud custodians of the Philips brand, we make sure design is always the starting point for innovations. At Philips Design, we believe that good design is about creating solutions that satisfy people’s needs, empower them and make them happier.

To succeed in this role, you should have the following skills and experience

Bachelor or Masters degree in Service, Interaction, Industrial or related design field.

• Ideally have 3+ years of relevant experience in the design field.
• You are recognized for your expertise and talent in Service Design and for your specific competency knowledge and capability.
• You may have won award(s) or hold IP.
• A strong ability to help visually simplify complex sets of data/situations.
• Passionate about innovation.
• An affection with healthcare and personal health.
• Strong presentation, verbal and written skills.
• Strong understanding of the value of design.