Agency / ConsultancyTechnology
Service Designer
Archived
Full Time
eSimplicity
Responsibilities:
-
- Establish and lead the practice of Service Design on a large 200+ person healthcare program. Extend the craft and best practices across eSimplicity and beyond
- Map the service experience of end users to define how the organization can change the internal systems for an improved user experience
- Perform user research with end users and internal staff to identify pain points and areas of improvement
- Design and maintain key design artifacts that illustrate the existing and new components of the service including journey maps, service blueprints, wireframes, roadmaps, user flows or personas
- Communicate and present on service concepts and ideas using methods and tools that illustrate all components and touchpoints of the service
- Work closely with user researchers, designers, and the service desk representatives to define and communicate user’s needs
- Implement user experience principles in the design of internal systems and processes to achieve desired customer outcomes
- Inspire innovative approaches to design, using creative facilitation techniques
- Build and manage relationships with key stakeholders throughout the project lifecycle
Required Qualifications:
-
- Bachelor's degree in Service Design or other related degree (I.e., UX Design, Visual Design, Industrial Design)
- Minimum of 3+ years of experience in the service design/UX industry
- In-depth knowledge of a user centered approach, design thinking or human-centered/UX design
- Experience with user research, service blueprinting and road mapping with a specific focus on building new internal capabilities on an existing system
- Experience managing multiple teams and design efforts simultaneously
- Experience working with large cross-functional teams
- Strong client verbal and nonverbal communication skills
- Internal design or blueprint portfolios must be submitted with application**
Desired Skills:
-
- Experience with ServiceNow is a plus
- Experience working in an Agile/SAFe environment
- Experience and knowledge working in customer care organizations (I.e. call centers, support centers)
Location
Woodlawn, MD
Type
Full Time
Industry
Agency / ConsultancyTechnology
More jobs at eSimplicity
Service Designer
eSimplicity
Grand Junction, CO
Agency / Consultancy
9 months ago
More jobs in USA
Service Designer
VySystems
Texas, United States
Technology
4 days ago
Service Designer
Smart Columbus
Ohio, United States
Non Profit
1 week ago
Lead Service Designer
City of Philadelphia
Pennsylvania, United States
Government
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
