Service Designer

At Philips Experience Design, we believe that good design is about creating solutions that satisfy people’s needs, empower them and make them happier, all of this without destroying the world in which we live.  This is a rare opportunity to truly make a meaningful impact on people’s lives with various sleeping and breathing conditions.

You are responsible for

•    You use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.

  ·      You help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.

  ·      You help to create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding

  ·      Collaboratively develop service blueprints that integrate user needs analysis (i.e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities

  ·      Build prototypes that communicate ideas clearly and persuasively at an individual and group level

  Make it happen

  ·      Collaborate with business partners to design internal systems and processes, to manage and deliver multiple services.

  ·      Collaborate with team members and suppliers via the most appropriate communication/influencing style.

  ·      Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.

  ·      Develop stakeholder relationships and build networks to achieve short- and long-term goals.