Service Designer

The Service Designer consults internally with the departments, divisions and committees across the clinic looking to innovate the delivery of Mayo’s health care services. The Service Designer uses the human-centered and participatory methods of Design to identify unmet patient, provider and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; communicating findings and concepts to project sponsors in a clear and compelling visual manner. Most projects will be cross-functional in nature, involving split or shared responsibility and problem solving with disciplines and personnel from other areas. The designer is an integral team member who works both independently and collaboratively through each phase of the project with other designers and project participants. Projects assigned to a Service Designer are typically significant and broad in scope, covering major business enhancements. The typical project duration is 12 to 24 months and entails project teams of approximately 10 to 50 members that may be across campus locations. The Service Designer has joint responsibility for the planning and execution of major complex business critical projects. Ensures project goals are well-defined and aligned with business objectives Ensures project goals are achieved and identifies tasks required to meet project goals. May direct other project team members, including project managers, lab coordinators and other design researchers (including interns & co-ops) assigned to the project. Regularly provides accurate and up-to-date project status information to project stakeholders. In addition to direct project responsibilities, the Service Designer is required to support the development, establishment and maturation of the design research methodology & infrastructure within their assigned work area; developing templates, promoting best practices, developing and/or procuring tools, and educating and mentoring team members and other project managers.