Health
Service Designer
Archived
Full Time
Blue Cross and Blue Shield of Kansas City
Job Description
- Create seamless, human-centered product experiences for “customers of health” and “customers of financial risk management” with consideration for entire end-to-end journeys
- Contribute and document best practices regarding ideation and prioritization workshops, journey mapping, service blueprinting and initiative road-mapping that align to insights associated with product user pain-points and opportunities based on a variety of human-centered design methods and frameworks
- Partner with Product Managers to guide human centered design methodologies, from product discovery phase through scale and optimization, to deliver desirable, viable and feasible product experiences
- Lead service design initiatives end to end, guiding other participants and defining appropriate outcomes with minimal oversight
- Guide qualitative research through interview facilitation, participant management, survey writing, contextual inquiry, and user testing
- Collaborate with care delivery, population health, and internal and external technology partners to understand their capabilities, priorities, and enablers to drive optimal outcomes for members and customers
- Help define and amplify product development process improvements by creating new tools, methodologies, and innovative approaches for the team
- Present concepts for end-to-end service offerings to a wide variety of audiences, including C-suite
- Proactively collaborate with CX, sales, marcomms, care delivery and other member and customer experience partners to optimize product strategy
- Your work has the potential to impact not only the growth of a design practice and culture at Blue KC, but to facilitate a best-in-class integration of hyper-local health care with new and emerging virtual care delivery technologies
Minimum Qualifications
- Bachelor’s degree or combination skills/experience equivalent required
- 3-5 years of well-rounded design experience, especially in a client-facing consulting environment
- A deep understanding of service design theories and methodologies
- Healthcare or similar complex, highly regulated industry experience
- An outstanding portfolio that exemplifies excellence
- Strong influencer experience with a track record of inspiring cross-functional teams to deliver world-class solutions
- Excellent presentation and moderation skills
- Mastery of Figma, Sketch, Adobe Creative Suite, Mural, Miro or other design and management tools
- Mastery in multi-channel industry standards and best practices
- Experience leading engaging collaboration sessions and workshops with remote, distributed teams
-
Preferred Qualifications
- MA in Design Studies, Master of Design (MDes), Master of Design Methods (MDM) or equivalent professional experience
- Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints
- Comfortable leading primary research efforts, including study planning, recruiting, moderation, analysis, and knowledge sharing
Location
Kansas City, MO
Type
Full Time
Industry
Health
More jobs at Blue Cross and Blue Shield of Kansas City
Service Designer
Blue Cross and Blue Shield of Kansas City
Kansas City, MO
Insurance
3 years ago
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in USA
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from USA
Service Designer
Photon
New York, United States
Agency / Consultancy
3 days ago
Service Designer
NTT DATA North America
Washington, D.C., United States
Agency / Consultancy
2 weeks ago
Service Designer II
Fearless
United States
Technology
3 weeks ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.