Service Designer

As the Service Designer, you will independently and collaboratively work alongside a multidisciplinary team conducting research, designing, prototyping, testing, and working on other client-related deliverables. 

You will also develop and maintain direct relationships with clients that you must handle with respect and professionalism, as you ensure project results exceed their standards. 

If this describes your interest and you are a team player, a fast learner, have good communication skills, and a passion to solve ambiguous and complex problems, then this might be the role for you.

> Responsibilities

Organizing and leading creative workshops. 

Developing and maintaining relationships with clients.

Paying attention to detail to deliver high quality results.

Self-managing own goals and tasks, and asking for help when needed.

Collaborating with team and office members located around the world.

Engaging and participating in projects with prospects and/or clients.

Bringing a fresh perspective and the confidence to build upon discussion.

Planning and conducting field research, gathering findings and uncovering insight.

Preparing and presenting client presentations throughout the development of a project.

Supporting with internal MJV projects (such as employee engagement and marketing initiatives).

Working on Strategic projects to help our clients solve their problems through Design Thinking methods (other approaches such as Lean Startup and Jobs-to-be-done are a plus).

Bringing critical thinking in every step of the projects, and constantly complimenting ideas with current examples and references.

> What we’re looking for

Workshop design and facilitation skills.

Strong communication skills (verbal, written and graphic).

Empathetic, unbiased, inclusive perspectives that lead to real human-centered design.

Bachelors in Design / Service Design / Digital Design / Innovation Design / Business Administration (or related fields). 

Strong strategic mindset and desire to contribute, balanced with a passion to listen and evaluate everyone’s contribution.

Creative thinking and the ability to think strategically to help conceptualize solutions to solve our prospects’ and clients’ challenges.

Experience must be related to design, design research, digital development, UI/UX, graphic design, product design, design strategy, business strategy or innovation consulting.