Technology
Service Designer
Archived
Full Time
Steampunk, Inc.
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for an experienced Service Designer with an appetite for taking on new challenges.
Contributions
- Apply an iterative, design thinking process and lens to support clients to solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.
- Design and deliver customized, engaging, results-oriented interventions and workshops to improve organizational and team performance
- Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
- Collaborate with government stakeholders to co-design session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.
- Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.
- Craft compelling stories and visual models to communicate insights and discoveries.
- Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.
Qualifications
Required Skills:
- Ability to obtain a public trust
- Must be a US Citizen
- 4+ years of experience in human centered design, facilitation, service design, or customer experience
- Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve client challenges
- Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
- Experience in group facilitation, including with groups of senior organizational leaders
- Bachelors Degree (Preferred Concentration of Arts in Design or related field)
- Experience working in a project-based environment
- Strong problem solving and analytical skills
Preferred Skills:
- Graphical design experience
- UI/UX experience
Location
McLean, VA
Type
Full Time
Industry
Technology
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