Service Designer

You will be the first Service Designer in our growing organization, so we’re looking for a practitioner with a solid understanding of contextual research and service design tools and methodologies. Reporting directly to our CEO, you’ll have a meaningful influence on strategy and decisions.

Here’s what you’d be working on in your first 90 days and beyond:

• Use qualitative and quantitative methods to bring the business closer to stakeholders across the Helpful ecosystem
• Effectively communicate insights and recommendations in engaging and useful ways to stakeholders
• Analyze and synthesize research findings into actionable insights and innovative, context-rich solutions
• Map customer journeys and develop blueprints to determine how new services should be designed and how existing services should be evolved
• Facilitate co-creation workshops to uncover diverse perspectives and create a shared understanding of problems, ideas, and opportunities
• Develop measurement strategies to evaluate the performance and effectiveness of the services you help create
• Evangelize the design process and teach team members across the organization ways to be more design-led in their approach
• Work with product, content, and engineering teams to take services live

About you

In addition to leveraging research to create a deep understanding of our stakeholders, we’re looking for a systems thinker who takes the time to understand the interconnectedness of front-stage and back-stage activities.

Experience and education in service design is great, but we will happily consider user researchers and UX designers. The right person will likely have a degree in service design or UX design and/or 2+ years of experience working in a design role. Additionally, we are looking for someone who exhibits these traits:

• You understand design thinking and human-centered design
• You know how to plan quantitative and qualitative research and draw insights from the results
• You know how to design user journey maps and service blueprints with an appreciation for front-stage and back-stage activities
• You know how to plan and facilitate co-creation workshops