Service Designer
Worley
The Role
Bring your innovative ideas to shape future experiences by using research, design, business and technology. Uncover customer and business needs and pain points by using design research techniques. We will encourage you to be human and eco-system centric. It’s essential that you understand, analyse and map complex journeys and processes. You’ll develop service concepts, blueprints and other service design artefacts and support new business development efforts.
Support our clients by attending and helping plan client workshops and internal events, workshops, and conferences. You possess powerful but especially empathic communication skills, verbal and written. It’s easy for you to convey confidence while presenting and defending design decisions. You’ll work collaboratively and empathise with multi-disciplinary team members and clients.
About You
Core Competencies
- Human and eco-system centric – understanding of how people interact with each other and with digital products and the ability to develop solutions related to those interactions.
- Process obsessed – understanding of deconstructing complex processes which include complexities regarding human behavior and emotions.
- Fuelled by curiosity and hungry to learn – A relentless passion to enhance the quality of experience we design by exploring new methods and tools.
- Driven – Proactive, self-starter. Commitment to tackling obstacles, establishing aggressive goals and supporting the team to achieve them.
- People first – Ability to deploy sensing and intuitive skill to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Bias toward collaboration and interest in the success of colleagues.
- Integrity – Understanding that clients, colleagues and partners are on a shared journey. Demonstrable self-belief and in-depth understanding of own behaviour’s impact on others.
- People engagement – Running online and offline workshops confidently and effectively.
- Efficient – highly motivated to deliver results on time and within budget
Additional Skills
- Agile working
- Digital first
- Evidence and context-based design
- Experience of working within constraints
- Facilitating decisions and risks
- Prototyping (sketching to digital prototypes) and user testing
- E2E focus; from strategy to implementation
- Creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
- Flexibility and resilience for rapidly changing client and business needs
- Willingness to broaden skillset into adjacent specializations while refining mastery of primary skillset
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