Service Design Intern

You’ll work shoulder-to-shoulder with a team of seasoned service designers who are focused on building world-class customer experiences. We have a fun, highly supportive and collaborative team culture that places emphasis on building relationships with our teammates and internal partners. We’re eager to experiment with our craft and share our learnings with each other as we continuously reshape how our team operates.

The ideal candidate is passionate about collaboratively designing high quality end to end customer experiences by bridging the gaps between marketing, sales, partnerships, support, education, and product.

What you’ll do:

Work together with other service designers, product designers, content strategists, engineers, product managers, and marketers to develop future end to end experience strategies for Mailchimp customers.

Common service design deliverables:

• Supporting the team in research activities
• Creating customer personas
• Conducting current experience audits and identifying experience gaps
• Conducting competitor experience teardowns and/or benchmarking
• Contributing to define and populate service design frameworks such as Customer Journey Maps, Service Blueprints, Stakeholder Maps, and Ecosystem Maps
• Collaborating with other team members to build out experience prototypes

We’d love to hear from you if you can:

• Can work well collaboratively but equally comfortable with self-directed work and taking responsibility for deliverables
• Are empathetic, hardworking, and self-motivated
• Are familiar with design tools such as Figma and Miro
• Are currently pursuing a degree in an accredited Design or HCI (Human-Computer Interaction) background