Senior Service Designer

You are:

A top-notch service designer (design thinker/human-centered designer) who wants to help drive a human-centered culture transformation. You delight in partnering with cross-functional teams to innovate with empathy. You’re an indomitable and collaborative team-player who enjoys helping cross-functional teams orchestrate world class experiences for clients and employees. You’re self-directed, resourceful, collaborative, and thrive on challenge. You derive great satisfaction from helping new-to-design-thinking teams adopt human-centered practices and from seeing the impact of your work on company culture, client loyalty, and business results.

You will: Support cross-functional teams to adopt service design approaches, driving human-centered business outcomes.

• Lead cross-functional teams in applying service design to innovate new or improve existing end-to-end client experiences
• Support projects from the fuzzy front-end (empathizing and problem-framing) through solutioning
• Facilitate service design workshops
• Help teams incorporate Pitney Bowes Experience Principles into their work
• Coach teams and individuals from a variety of backgrounds to develop as design thinkers
• Storytell and articulate the value of service design to audiences ranging from individual contributors to executives

Your background:

As Senior Service Designer, you have:

• 5+ years of experience in a related field along with a portfolio of past service design (design thinking, human-centered design) work that highlights your specific contributions

• Top-notch service design prowess, matched only by your humility, flexibility, and openness to new ideas
• A can-do attitude, and the confidence, passion and bravery to help teams put humans at the center of their work
• Strong experience across all service design phases, with emphasis on qualitative client research, synthesis, problem-framing, experience visioning, journey orchestration, and concept testing
• Strong facilitation and co-creation skills – ability to confidently and compellingly lead groups through workshop and non-workshop activities toward specific outcomes
• Superior people skills – ability to empathize with, collaborate with, influence, and ignite passion and curiosity in cross-functional teams who are new to service design
• An experimentation-oriented mindset and skills
• Interest in combining qualitative research methods with additional information sources such as data/analytics and market research to achieve deeper client insights
• Clear, articulate, and persuasive storytelling and executive communication skills
• Strong conceptual problem-solving skills
• Executive presence
• Interest in defining success through measuring human and business outcomes
• Ability to coach up-and-coming design thinkers from across the business
• BA/BS degree in Service Design (e.g. interaction, graphic, product, industrial), HCD, design thinking, psychology, anthropology, or a related field or equivalent practical experience.
• Professional references