Senior Service Designer

We are a curious bunch. Stratos team members are always learning, always striving to be the best at what we do, taking great care of each other, having fun and finding better ways to support our clients who are working so hard to make customer and employee-centered change within their organizations. We take great pride in our egalitarian culture and work diligently to support and enhance it every day.

We can’t wait to work together.

As a senior service designer, you will:

• Lead project teams through all the stages of a project to co-create impactful solutions for our clients
• Inspire and support our designers and researchers as you collaborate with primary stakeholders
• Uncover profound user needs through research, develop deep insights, generate concepts and craft how people will interact with the products and services we design
• Assist the leadership team in establishing and managing client relationships as well as plan future projects
• Excel in design management: propose and keep projects on plan while ensuring excellent deliverable quality
• Be a walking billboard for the craft of service design
• Make a difference in the community through service design training, meetups, speaking opportunities, and social impact projects

5-7 years of experience in these key areas would be optimal:

• Working on service design projects for different types of users, business problems and touchpoints (spaces, devices, etc.)
• Scoping, planning, and leading service design projects/activities from initial requirements to concept, interaction design and development
• Planning, facilitating, and synthesizing workshops
• Translating ideas and visualizing insights using different service design tools like service definition, journey mapping, blueprinting, etc
• Thinking through innovations for the designed service at a business model level
• Working directly with clients (proposal writing experience is a big plus)
• Digital prototyping– storyboarding, user flows, wireframing, etc. (experience with physical prototyping also a plus)
• Managing and mentoring junior researchers and designers
• Incorporating strategic foresight and scenario planning for services is a plus

When you join Stratos, you’ll experience:

• An intentional and healthy culture of service design with regular design reviews and critiques, show-and-tell inspiration sessions and input from international subject matter experts
• Growth opportunities for design leadership
• Opportunities for performance bonuses
• Immersion into a diverse team of professional researchers, designers, futurists, and business people from various nationalities
• Healthy fresh market food in a beautiful and relaxing campus nestled in the woods (seriously: a river and forest animals run just outside the studio door)

We are looking for people who are:

• Passionate about the power of research, analytics, design, and deliver to create experiences that meld physical and digital
• Storytellers that are adept at visually and verbally communicating compelling insights and experiences
• Intuitive, curious, skilled at finding patterns in qualitative data
• Comfortable with navigating ambiguity in a fluid environment
• Well-versed in the concepts of business design and systems thinking
• Energized by the opportunity to present in front of C-level executives