Senior Service Designer
Intuit
If you’re a design thinker with a systems thinking and ecosystem mindset looking to deliver delightful employee experiences, let’s talk!
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
As Intuit transitions to a hybrid workforce, we are re-imagining the end to end digital workforce experiences. This role will report into the People Experience Solutions team, which is in our People & Places organization. You will partner closely with the product teams to deliver intuitive end to end workforce experiences.
Qualifications
- 5+ years’ experience leading Service Design methods and processes with multi-disciplinary teams to produce holistic experiences and execute on experience strategies.
- Knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Organizational Design, UX/Interaction Design)
- Experience planning and facilitating in-person and virtual workshops with cross-functional teams.
- A strong understanding of or experience designing with and for data-driven products and services.
- Ability to work from low fidelity to high fidelity.
- Experience creating service and product prototypes to test design concepts.
- Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
- Ability to clearly communicate your design decisions with the team through compelling storytelling and visual presentations.
- Proficiency with current design and collaboration tools (Figma, Mural, Miro, etc.)
- A portfolio that highlights a strong understanding of Service Design, including (but not limited to): service blueprints, user flows, journey mapping, system maps and translating customer research, analytics, and insights into visual artifacts.
Responsibilities
- Leverage existing and emerging Service Design methods and tools like design research, service blueprinting, ecosystem mapping, ideation methods, prioritization, rapid prototyping, storyboarding, and frame working to strategically define ideal experiences.
- Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
- Plan and facilitate workshops with cross-functional teams.
- Establish relationships with x-functionally partners and constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets.
- Evangelize and teach service design methods and tooling to x-functional stakeholders, creating champions and advocates across the org.
- Define and create tangible expressions of new value propositions and strategies through visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence stakeholders, and create energy for an idea or an initiative.
- Help define, shape, and grow Service Design at Intuit. We want you to innovate on both what we do and how we do it.
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