Agency / Consultancy

Service Designer

Full Time

SAIC

SAIC is seeking a Service Designer to join in our team’s effort to win new work with the General Services Administrator (GSA.)

This role is contingent on award of program to SAIC.

Requirements: 

  • Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope.
  • Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions.
  • Strong understanding of current quantitative and qualitative user analysis techniques.
  • Ability to use web analytics to understand user flows, behaviors, and burden.
  • Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers.
  • Ability to draft user flows from start to finish with technical input.
  • Ability to create and evaluate low-fidelity versions of their ideas before implementing them.
  • Ability to bring relevant people together to help them understand the user’s goal and establish a common goal.
  • Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
  • Analyze research data identifying and generating meaningful insights and behavioral patterns.
  • Work closely with visual designers contributing to the improvement of the design quality and final user experience.
  • Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
  • Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
  • Strong background in service and strategic design.
  • Strong skills in conducting and synthesizing research, insights, and findings.
  • Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
  • Skills in visual and interaction design as well.
  • Prior portfolio showcasing design solutions and strategic approaches.
  • Ability to facilitate workshops and set design sprints
  • Knowledge of agile approaches and techniques.
  • Ability to communicate effectively with different audiences.
  • A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
  • Attention to details and organizational approach.
  • Ability to understand the impact of technology on design deliverables.

Qualifications

Required Education and Experience: 

  • Minimum Bachelor’s degree in service design, business design or a related design discipline and 9 years of professional experience.
  • 7+ years of combined professional service design, CX, and/or UX experience.
  • Minimum of 5+ years’ experience designing complex service design systems for multiple touchpoints projects.
  • Candidates must be eligible to obtain and maintain a Public Trust Clearance based on the GSA regulations.
Location
Virginia, United States
Type
Full Time
Industry
Agency / Consultancy
Apply for Job

Job Details

Date Posted
27/01/2025
Status
Active
Location
Virginia, United States
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
March 28, 2025
Salary
$80,001 - $120,000
Apply for this job

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