Principal Service Designer

The Principal Service Designer will use a diverse set of methods and tools to illustrate all the components and touchpoints of the service, and co-produce deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes. This leader also helps define service design best practices for Walgreens as we grow our internal practice.

Job Responsibilities

• Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc.
• Communicates, evangelizes, and demonstrates a design thinking methodology
• Facilitates ideation workshops with cross-functional internal teams
• Helps define service design best practices for Walgreens
• Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes
• Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights.