VP, Service Designer

Job Summary

The VP Service Designer will assist in the research, ideation, design, technical development, and launch of new products/services, through collaboration with stakeholders, engineers, and UI/UX designers. This position will report to the SVP, Digital Banking.

Responsibilities

• Perform user research and design the user journey map to identify pain points and issues to be addressed.
• Use human-centered design methods to conduct co-creation workshops with stakeholders and users
• Support product organization in shaping roadmaps, feature lists, and user stories.
• Collaborate with UI/UX designers to prototype services and design blueprint.
• Be hyper focused and organized in order to drive cross-functional teams.
• Work with data and qualitative insight, through collaboration with stakeholders and team members to design solutions and strategic propositions.
• Mapping the service experiences of users to define process reengineering to improve the client experience.
• Setting future visions for products and services that inspire people and enhance the client experience.
• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback.
• Designing side by side with technologists and developers to successfully launch a service live.
• Perform other duties as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualifiAll qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, User Experience Design, Human-Computer Interaction, Graphic Design, Service Design or related field
• Minimum of 8 years of experience creating and launching new digital products/projects
• Experience in Design Thinking and Fintech
• Strong understanding of UX best practices
• Knowledge of mixed-methods qualitative and quantitative research activities
• Demonstrated and focused desire to build products and services that customers will love
• Ability to visually design and present complex process and user flows
• Ability to design product requirements
• Experience helping define strategy, and then breaking it down into how that translates in a roadmap, OKRs, and features
• Ability to operate effectively and autonomously across multiple teams in situations of ambiguity, with high-level direction
• Lean thinker and always looking for ways to experiment and test hypotheses (A/B testing, user behavior tracking)
• Strong quantitative, analytical, and problem solving skills
• Constant attention to detail and ability to manage time and schedules to meet aggressive deadlines
• Diligent attention to detail and strong technical intuition
• A nimble approach to thinking strategically while rolling up your sleeves and getting great work done
• Strong leadership and relationship building skills
• Excellent verbal and written communication skills.
• Ability to work independently, work remotely, and use telecommunication tools.
• Proficient with Microsoft Office Suite (Emphasis on Excel) or related software
• Master’s degree or higher
• Experience in a startup, Fintech or venture-like operating model
• Familiar with design tools such as Figma
• Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position.
• Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists.
• Light work that may include moving objects up to 20 pounds.