Senior Service Designer

As our Senior Service Designer, you will have the main responsibility to make sure that our global digital services provide the best support to our customers and partners throughout the transformation. You will inspire and integrate a customer-centric way of working while applying design thinking to ongoing and/or new initiatives. You work within various design phases, from customer insights and customer journey creation to service blueprints and business model canvases.

Responsibilities

• Plan and conduct qualitative customer research through interviews, observations, and explorations. Identify customer needs and opportunities for improved and new innovative solutions.
• You will understand the elements of digital transformation and have been involved in carving the strategy and execution plan.
• Synthesize, package, and spread learnings through insights and customer journey maps.
• Facilitate collaboration to see things from different perspectives by involving relevant. stakeholders and teams and co-create with customers and markets over the whole world.
• Coach and share knowledge on design methods, tools, and trends with your fellow colleagues.
• Plan and perform service design activities to ensure that customer value and business outcomes are aligned, and that the organization operates in a customer-centric way.
• You are proficient in using design tools such as Figma and Adobe Cloud

Minimum Requirements

• Bachelor’s degree
• At least 12 years of technical project/program management experience
• At least 2 years of lead experience

OR

• Master’s degree
• At least 8 years of technical project/program management experience
• At least 2 years of lead experience

OR

• At least 14 years of technical project/program management experience
• At least 2 years of lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• We are looking for a designer with 7+ years of professional experience in a service design and UX lead role, where you have conducted experience in service design methodologies and the process from research to development. 
• You have a strong advocate for design thinking, knowing that through measuring and learning we can ensure that we are doing the right thing. 
• You approach things systematically, natural at zooming out to see the big picture and then deep dive to set the important details. 
• Your curiosity drives you to explore differences in perspectives, ideas, and people, and you are willing to pursue a deep understanding and continuous learning. 
• Collaborating with others to meet shared objectives is something you enjoy.
• You are a team player, motivating and supporting others come naturally to you, believing that we are better together.
•  As you will be working in an international environment, it is important that you are fluent in English, both spoken and written.