Senior Service Designer
M&T Bank
DESCRIPTION:
Design software services at scale across the UX design team; visualize software architecture through diagrams and representations that illustrate product experiences and product lifespan; perform Interaction Design, Service Design, and Information Mapping of backend development processes using Agile; design and implement user experience strategies; evaluate strategies and policies to ensure business requirements are being met; provide change management and transformation support by advising and conducting efforts that provide direction for business units; design technical programs using Figma and Miro, touchpoints, touchpoint inventory, services, products, service blueprint, journey, end to end, and back and front stage. Position eligible for 100% remote work.
QUALIFICATIONS:
Minimum requirements: Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, or a related technical field, and four (4) years of experience performing Interaction Design using Agile; Information Mapping using Agile; and designing technical products.
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