Lead Service Designer

Responsibilities

As the Senior Service Designer, you will:

• Be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of the service design offering
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorming and external design events.
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Create “focused innovation” that balances the client’s business needs while meeting their goal of improved user or service experience
• Create design briefs based on project proposals and client feedback.
• Have an understanding of how user research should be integrated into a project
• Embrace and harness new technologies.

• Bachelor of Arts
• 4 years delivering interface and service design solutions for various clients
• 8 years of work experience (any field)
• Strong leadership & hands on experience with design tools
• Experience bringing a strategic perspective across a variety of work streams
• Strong influencing, negotiation and communication skills, both written and verbal
• Storytelling and a relationship building skills
• Excellent presentation skills.
• Strong client communication skills
• Experience developing rapid prototypes
• Ability to obtain a U.S. government security clearance.
• Experience working on a cross functional Salesforce implementation team
• Experience developing and delivering prototype solutions
• Experience managing multiple teams and design efforts simultaneously