Lead Service Designer

Lead Service Designer

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need.

Our Experience Design team blends UX interaction designers, graphic designers, content strategists, researchers, design technologists,  program managers and other UX professionals working together to produce innovative, engaging and time-saving solutions for our customers.

We’re looking for a Lead Service Designer with experience in Human Centered Design to help guide and accelerate multi-disciplinary, collaborative projects from a north star vision to an actionable design.

As a Lead Service Designer, you will

·        Partner with Line of Business and digital teams to carry out Human Centered Design methodologies, from the discovery phase to prototyping and delivering financial experiences that exceed user expectations

·        Be a player/coach for other designers throughout concept creation and execution by setting expectations, KPIs and quality benchmarks

·        Create journey maps, service blueprints and experience roadmaps that align to business needs, opportunities and insights around customer pain points

·        Help define and amplify departmental process improvements by creating new tools, methodologies and innovative approaches for the team

·        Present concepts for end-to-end service offerings to a wide variety of audiences

·        Proactively collaborate with data, marketing, business, technology and other customer experience partners to optimize strategy

Your work has the potential to impact not only the growth of design practice and culture at Bank of America, but to facilitate a best-in-class integration of mobile, web, ATM and financial center experiences with new and emerging technologies.

Requirements for Designers:

·        7+ years of design experience with a dazzling portfolio of designs

·        Mastery of human-centered design methodologies and rapid ideation processes like Lean XD, Design Sprints, and Fail-Fast.

·        Mastery in multi-channel industry standards and best practices.

·        Familiar with Adobe products (Illustrator, Photoshop, InDesign, After Effects).

·        Familiar with Axure and Sketch.

·        Work co-located with other designers and partners.

Desired Experience:

·        Bachelor’s degree in design.

·        15+ years of design experience with a dazzling portfolio of designs.

·        Financial or similar industry experience preferred.

·        Project management experience a plus.

·        Mastery in designing for responsive web and mobile apps.