Senior Service Designer

We’re looking for a Senior Service Designer to help shape the end-to-end journey of employee-facing services, creating seamless, human-centered experiences that empower people to do their best work.

You’ll work as part of a multidisciplinary UX team of researchers and designers focused on improving digital and physical workplace experiences. This is a hands-on and strategic role — blending design thinking, systems thinking, and creative problem-solving to reimagine how employees interact with tools, processes, and services.

What You’ll Do

• Lead service design projects from discovery to delivery, mapping current and future-state experiences.
• Facilitate discovery workshops to uncover user problems and identify enterprise opportunities.
• Translate employee and business needs into actionable service design strategies.
• Create deliverables such as journey maps, service blueprints, and system maps.
• Partner with UX research, engineering, and business teams to design feasible and desirable solutions.
• Advocate for the value of service design and help define standards across the organization.
• Craft and deliver compelling stories, presentations, and visualizations to communicate impact.

What You Bring

• 7+ years of professional experience in Service Design, UX, or related disciplines.
• Strong ability to solve complex design and technology problems through systems thinking.
• Experience facilitating workshops, co-creation sessions, and stakeholder alignment activities.
• Excellent storytelling, presentation, and communication skills.
• Ability to justify design decisions using research and data.
• Background in design research and human-centered methodologies.
• Bachelor’s degree in Design, Service Design, HCI, or related field (Master’s preferred).