Agency / Consultancy

Service/UX Design

Full Time


  • The ideal candidate will have a minimum 7+ years working experience
  • Bachelor's degree in a related field such as Human-Computer Interaction, Graphic Design, and/or equivalent work experience.
  • Significant years of relevant experience in UX, service design, and user research, with a proven track record of leading and managing global teams.
  • Multiple years of B2B or B2B2C-oriented process and service design experience in Retail/Convenience store scenario
  • Experience influencing technology client relationships at mid-senior executive level. Ability to present and interact with all levels of management.
  • Experience orchestrating work within larger teams; a leader with proven managerial abilities; excellent team leadership and interpersonal skills; ability to coach, mentor, and train others.
  • Customer outcome focused results and a proven track record in shipping customer and employee value.
  • Strong knowledge of user-centered design methodologies and best practices, including usability testing, user research, and user journey mapping.
Illinois, United States
Full Time
Agency / Consultancy
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