Agency / Consultancy
Service Designer
Archived
Full Time
ELEKS
ELEKS Product Design Office is looking for a Service/Customer Experience Designer to join our team in USA.
REQUIREMENTS
-
- Proven experience working across a service design process, autonomously with minimal support
- Ability to create service design artifacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artifacts
- ‘Client readiness’, with experience facilitating workshops, design sprints, ideation sessions, or similar
- Well-developed organizational skills and ability to manage competing priorities in a tight timeframe with a proactive mindset
- Strong stakeholder management skills, ability to explain design decisions, work collaboratively, and have responsibility for a service
- Certification and/or qualifications in Service Design
WILL BE A PLUS
-
- Expertise in the entertainment sector, encompassing innovation, engineering, virtual and augmented reality, immersive experiences, IoT, and related areas
- Experience in running practical trainings and facilitate leadership around Service Design
- Experience both with large corporate clients and medium size businesses
- Experience working with various tools such as Figma, Mural, Teams, PowerPoint
- Experience in Product Strategy and Product Roadmapping
RESPONSIBILITIES
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- Maximize the value we deliver for our clients and optimize our internal services, right from the inception to real-life application of Service Design
- Work in a fast-paced, evolving environment and must be able to use an iterative method and flexible approach to enable rapid delivery where necessary
- Work with data and qualitative insight, through collaboration with frontline staff, managers, and customers, to design solutions and strategic propositions
- Identify opportunities for improvement, and cost optimisation for existing services, as well as collect data and facilitate research to validate their feasibility and market fit
- Actively promote the design perspective in discussions with teams and stakeholders
- Continuously improve our Service Design offering as part of the company’s service portfolio
Location
United States
Type
Full Time
Industry
Agency / Consultancy
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