Service Designer

The Opportunity

We’re looking for a Service Designer who’s more than just a designer — someone who can think like a consultant, work like a builder, and thrive in a fast-moving entrepreneurial environment. This role is perfect for someone who enjoys wearing multiple hats: designing, facilitating, strategizing, and rolling up their sleeves to make things happen.

What You’ll Do

• Partner with client and internal teams to design end-to-end experiences that transform how organizations deliver value, particularly in an artificial intelligent environment
• Lead or support service design activities including journey mapping, service blueprints, experience prototyping, and opportunity framing.
• Translate research and insights into actionable strategies, roadmaps, and service concepts.
• Facilitate collaborative workshops that align cross-functional teams and clients.
• Act as a strategic consultant — advising clients, facilitating workshops, and helping teams align around a shared vision.
• Collaborate with cross-functional disciplines (business strategists, applied data, emerging technology, experience management, etc.) both within our firm, partners, and client organizations.
• Move fluidly between high-level thinking and hands-on doing — from shaping vision decks to building MVPs and operational processes.
• Contribute to shaping our young firm’s culture, tools, and methodologies as we grow.

What You’ll Bring

Service & Experience Design

• Service design expertise, including designing at the systems level (beyond UI)
• Experience in service design, experience strategy, or consulting (5+ years; agency or in-house)

Consulting & Strategic Thinking

• Consulting mindset with the ability to advise clients and structure complex problems
• Clear, confident communication with executive-level stakeholders
• Ability to navigate ambiguity and shape new, undefined spaces

Collaboration & Ways of Working

• Strong cross-functional collaboration skills with internal teams and client partners
• Highly organized approach to managing timelines, stakeholders, and deliverables
• Builder mentality with willingness to contribute to both strategic and hands-on work

Communication & Facilitation

• Excellent communication, facilitation, and storytelling abilities
• Ability to translate complex ideas into compelling narratives

Industry & Environment Experience

Experience working in early-stage companies, startups, or innovation teams

Adjacent Skills & Knowledge

Familiarity with related disciplines such as:

• Data products
• AI strategy
• Experience management