Technology
Senior Service Designer
Archived
Contract
CEI
Responsibilities:
- Conduct qualitative research with customers, employees, stakeholders, subject matter experts, and other end users to understand how services work today and to identify opportunities for future service experiences.
- Understand problem spaces and the service opportunities within them and develop strategies to own the work of the service design team and drive innovation with thought and purpose.
- Initiate, design, and iterate on service design artifacts and related deliverables including service blueprints, user journey maps, and user interaction flows.
- Support the research team in their development of research plans to uncover new opportunities to continually enhance and optimize concepts and services.
- Seek out opportunities to continually satisfy and delight the people who depend on customer and employee-focused tools.
- Work with the service design team to be the glue connecting the front stage and backstage of employees and customer services.
- Help inspire, motivate, and guide the members of the design and product organizations.
- Mentor emerging design talent in understanding the right balance between business, design, and end-user needs.
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
Qualifications:
- Degree in HCI, Human Factors, Design, Design Management, or related field and 3-5+ years of direct work experience in a relevant role.
- Experience creating user journey maps, service blueprints, user flows, and other various tools to communicate service design decisions.
- Able to clearly articulate abstract and/or complex ideas and concepts.
- Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.
- Experience with project and stakeholder management.
- Ability to create project plans and set realistic benchmarks and goals and manage the work it takes to achieve them.
- Comfortable with the unknown and experienced making sense of ambiguity.
Location
Pennsylvania, United States
Type
Contract
Industry
Technology
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