Vice President, Service Designer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Innovations team. This role is located in New York, NY (4days in the office per week).

In this role, you’ll make an impact in the following ways: 

• Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
• Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
• Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
• Partner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements.
• Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features.
• Conduct user research usability testing and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems.
• Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

To be successful in this role, we’re seeking the following: 

• Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
• Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients’ needs.
• Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
• Solid understanding of user-centered, service design principles and best practices.
• Experience with user research, usability testing, and data-driven design decision making.
• Visual design competency desirable with deep understanding of user experience.
• Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
• Ability to effectively communicate and articulate design concepts and decisions.
• Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences.
• Solutions-oriented team player with track record in executing across a diverse range of priorities.
• Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.
• Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.