Agency / Consultancy

Service Designer


ACL Digital

Job Description

We are looking for a seasoned, service minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces & products in health & wellness. As a designer, you will partner closely with product managers and other designers. You will represent & advocate for customers & associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.

Qualifications (Non-Negotiables)

  • Hands-on service design experience in multi-product ecosystem is a MUST.
  • Have work samples for journey mapping & service blueprinting – real work experience.
  • Can do attitude/Growth mindset: up for challenges.


  • Bonus if you have working experience in any of the followings:
  • Experience in healthcare industry.
  • Experience in understanding & documenting workflows across digital platforms.
  • Communication Strategy
  • Digital Product Strategy
  • Quant and/or qual research skills
  • Creative Writing
  • Digital Marketing Experience
  • Analytics

Key Responsibilities

  • Improving digital healthcare experience for customers & associates
  • Creating Omni-Channel Customer Journeys
  • Presenting & storytelling to get cross-functional engagement & buy-in
  • Prioritizing problems and opportunities with stakeholders to make things happen.
  • Design, present, and deliver the service blueprint.
  • Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint.
United States
Agency / Consultancy
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