Service Designer

Job Description:

We are seeking a talented and innovative Service and UX Designer to join our team, focusing on the Customer Domain. The Customer Domain initiative aims to revolutionize our approach to customer data management, enabling better insights, personalized experiences, and targeted marketing efforts. As a Service and UX Designer, you will play a key role in shaping the future of our customer experience strategy by creating intuitive and seamless user journeys and interfaces.

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and user needs within the Customer Domain, focusing on improving customer data management and enhancing the overall customer experience.
• Utilize service design principles to create end-to-end solutions that streamline customer registration processes, automate integrations, and centralize and enrich customer data.
• Develop wireframes, prototypes, user maps, and journey maps to visualize and communicate design concepts and solutions effectively.
• Create service blueprints to outline the interactions between customers, systems, and touchpoints, identifying opportunities for optimization and improvement.
• Work closely with developers, product managers, and other stakeholders to ensure that design solutions are implemented effectively and align with business objectives.
• Advocate for user-centered design principles and best practices, ensuring that the voice of the customer is represented throughout the design process.
• Continuously iterate and improve upon designs based on user feedback, usability testing, and data-driven insights.
• Provide expertise in enterprise-level design challenges, considering scalability, security, and compliance requirements.

Requirements:

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• Proven experience in service design and UX design, with a focus on enterprise-level projects.
• Strong proficiency in wireframing, prototyping, user mapping, journey mapping, and service blueprinting.
• Experience working collaboratively with cross-functional teams and stakeholders to translate business requirements into user-centered design solutions.
• Excellent communication and collaboration skills, with the ability to present and defend design decisions effectively.
• Familiarity with customer data management principles and practices is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Nice to Have:

• Previous experience in customer data management or related fields.
• Knowledge of CRM systems and customer data platforms.

If you are passionate about creating exceptional customer experiences and have a strong background in service and UX design, we encourage you to apply for this exciting opportunity to shape the future of our Customer Domain initiative.