Junior Service Designer

Technical Assent
Job Description:
As a consultant supporting Federal government clients, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.
The successful candidate will have the ability to:
- Assist senior designers in the development of service solutions tailored to client needs.
- Participate in the design process, helping to create service concepts and user journeys that meet client needs.
- Support in conducting user research, including interviews, focus groups, surveys, and observations.
- Contribute to the creation of customer journey maps, service blueprints, personas, and wireframes.
- Work closely with senior team members, including designers, developers, and project managers, to ensure that service solutions are aligned with project goals and user needs.
- Assist in preparing and maintaining project documentation, including research reports, design documentation, and client presentations.
Minimum Qualifications:
- Bachelor’s degree
- 2+ years of experience in Federal Government Consulting or other management consulting
- Experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
- Curious and open-minded approach to work
- Thrive in a continuous Build-Measure-Learn cycle
- Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
- Excellent verbal and written communication skills
- Ability to obtain and maintain a Public Trust security clearance
Preferred Qualifications:
- Certification in Human-Centered Design, design thinking, and/or service design background
- Experience consulting or working for the Federal government
Job Location and Travel Expectations:
- This position is remote. Some travel (<25%) is anticipated.
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