Agency / Consultancy

Junior Service Designer

Full Time

Technical Assent

Job Description:

As a consultant supporting Federal government clients, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.

The successful candidate will have the ability to:

  • Assist senior designers in the development of service solutions tailored to client needs.
  • Participate in the design process, helping to create service concepts and user journeys that meet client needs.
  • Support in conducting user research, including interviews, focus groups, surveys, and observations.
  • Contribute to the creation of customer journey maps, service blueprints, personas, and wireframes.
  • Work closely with senior team members, including designers, developers, and project managers, to ensure that service solutions are aligned with project goals and user needs.
  • Assist in preparing and maintaining project documentation, including research reports, design documentation, and client presentations.

Minimum Qualifications:

  • Bachelor’s degree
  • 2+ years of experience in Federal Government Consulting or other management consulting
  • Experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
  • Curious and open-minded approach to work
  • Thrive in a continuous Build-Measure-Learn cycle
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

  • Certification in Human-Centered Design, design thinking, and/or service design background
  • Experience consulting or working for the Federal government

Job Location and Travel Expectations:

  • This position is remote. Some travel (<25%) is anticipated.
Location
Washington, D.C., United States
Type
Full Time
Industry
Agency / Consultancy
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Job Details

Date Posted
17/01/2025
Status
Active
Location
Washington, D.C., United States
Industry
Agency / Consultancy
Type
Full Time
Position
Junior and entry level
Job Expiry
March 18, 2025
Salary
unspecified
Apply for this job

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