Service Designer

As a Service Designer, you will play a crucial role in shaping the design of innovative AI services and experiences across all channels for our enterprise customers. Your ability to deeply understand and design seamless interactions between people and AI systems will be critical to helping our customers adapt to rapidly evolving AI markets and technologies.

In this role, you will:

– Develop visionary service strategies, blueprints, and detailed customer journeys for AI-powered products, processes and experiences across our enterprise offerings

– Conduct comprehensive research utilizing both qualitative and quantitative data to foster a universal, human-centered understanding of user needs, behaviors and challenges

– Conceptualize and design desirable AI service solutions that drive value for customers and the business, balancing scalability with exceptional experiences

– Advocate for user-centered design principles, using insights to inform design decisions and identify strategic opportunities

– Design, prototype and test new AI service concepts to validate their effectiveness and business impact

– Analyze markets, brand performance, existing business models and identify opportunities for new AI-driven business models

– Work closely with cross-functional teams in a collaborative, coaching role to align stakeholders around a cohesive customer-focused vision

– Iterate, validate and refine AI service experiences, ensuring they evolve with user needs and business goals

– Synthesize complex information into coherent design systems, leveraging tools like Miro, Figma, design thinking methodologies and more

Required Skills & Experience:

– 5-7+ years of experience in Service Design, user experience, customer experience or related customer-centric design roles

– Deep expertise in human-centered design, research methods like ethnography, contextual inquiry, usability testing etc.

– Proven ability to launch initiatives that have measurably enhanced customer experiences

– Strong track record mapping complex, multi-touchpoint customer journeys across products and services

– Visual design skills and proficiency with design tools like Miro, Figma, etc.

– Excellent facilitation, collaboration and stakeholder management capabilities

– Passion for tackling complex problems through creativity, innovation and data-driven decision making

– Understanding of AI/ML systems and their applications strongly preferred

– Portfolio showcasing exceptional service design work for enterprise-grade experiences