Service Designer

This is a hybrid role working 3 days per week in our New York City office.

We are a unit of Aon, a global leader in risk and insurance solutions. Our mission is to help small clients easily understand, buy, and maintain protection for themselves and their businesses. Our vision is to build confidence-inspiring insurance experiences powered by actionable data, elegant design, and modern technology. Our experiences and technology support businesses in the U.S., Europe, and Asia.You will contribute to roadmaps and delivery of digital products with a focus on experience strategy and interaction design. Aligned to our Product Management team, this new role will directly shape customer and colleague digital experiences, and inform future ways of working.

You will partner closely with product managers to understand upstream business inputs, and with UI designers to ensure downstream fidelity to strategic intentions. The maps, flow diagrams, wireframes and user research plans you create will bridge gaps between requirements documents and high-fidelity visual design.

Required skills:

• Diagramming user flows & system processes 

• Creating low-fidelity wireframes 

• Conducting qualitative user research  

• Communicating with stakeholders  

• Collaborating with product, engineering and UI / visual design roles 

Required experiences:

• Minimum 3 years in digital design discipline(s) 

• Minimum 3 years focus on service design, UX, interaction design, experience design or related – distinct from UI / visual design 

• Minimum 3 years designing experiences for b2b, b2b2c or equivalently complex interactions 

• Minimum 1 year producing design deliverables within and for a large, matrixed organization  

• Minimum 1 years facilitating qualitative user research, including usability testing  

• Minimum 1 year producing design deliverables within an Agile or similar product operating model 

Nice-to-have skills & experiences: 

• UI / visual design 

• Commercial P&C insurance  

• CX data analysis 

• Professional services / consulting