Service Designer

AUTODOC is a multicultural tech-company active in 27 countries and with ~5000 people from over 50 nations where things are going fast forward. We are currently in a transformative phase and looking for innovative, tech-driven and agile people to join us. We are striving to create an environment where people are safe and supported – whether it’s in an office space or work-at-home. Would this fit you, or do you know someone who would fit this description, then please contact us now and our team will get back to you as soon as possible.

Responsibilities:

• Work collaboratively with design team members and stakeholders to understand business needs and user requirements.
• Participate in user research and user testing activities to gather insights and inform design decisions.
• Contribute to the creation of service design deliverables, such as user journey maps, service blueprints, and prototypes.
• Help develop and refine service design methodologies and processes.
• Support the development of design presentations and reports for clients and stakeholders.
• Contribute to design sprints and ideation sessions.
• Stay up-to-date with emerging trends and best practices in service design and related fields.

Required Experience:

• 1-3 years of experience in service design or a related field.
• Demonstrated experience in user research and design thinking methodologies.
• Proficiency in design software and tools, such as Figma, Sketch, and Adobe Creative Suite.
• Strong communication and collaboration skills.
• Ability to work on multiple projects and manage time effectively.

Grade Skills & Skill Level:

Core:

• Stays up-to-date with emerging technologies and design trends
• Basic understanding of service design principles and methodologies
• Designs systems for use across multiple services and can identify the simplest of a variety of approaches used
• Familiarity with design software and tools
• Assist with the creation of service design deliverables, such as user journey maps and service blueprints.
• Support the design team in conducting research and gathering insights to inform service design decisions.
• Participates in user engagement activities
• Supports or hosts difficult discussions within the team or with diverse stakeholders
• Conducts user research and analyses user needs
• Manages and visualises outcomes, prioritises work and adheres to agreed minimum viable product (MVP), priorities and scope

Leadership:

• Strong verbal and written communication skills
• Participates in agile development processes and ceremonies, such as daily stand-ups, sprint planning, and retrospectives
• Brings people together to form a motivated team and helps create the right environment for a team to work in
• Identifies issues through Agile ‘health checks’ with the team, and helps to stimulate the right responses

Functional:

• Basic knowledge of user research and testing methodologies
• Uses different types of prototyping methods
• Basic knowledge of design thinking and ideation techniques
• Basic understanding of visual design principles
• Identifies and uses the best processes or delivery methods, including measuring and evaluating outcomes
• Identifies and prioritises service touchpoints
• Manages service design of product and timelines
• Assist with usability testing and user interviews.
• Develops user personas and customer journey maps
• Adapts feedback to ensure it’s effective and lasting

Cross-Functional:

• Manages stakeholders’ expectations
• Collaborates with stakeholders to identify business objectives and goals
• Collaborates with developers to ensure design integrity during development
• Basic understanding of business and marketing principles
• Builds partnerships with external service providers
• Facilitates design sprints and workshops to generate ideas and foster collaboration
• Works in a group, actively networking with others
• Works with other designers to ensure consistency and coherence across the product portfolio
• Builds relationships with cross-functional teams to ensure alignment and coordination