Service Designer

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

Bring together a virtual team of Digital, Customer Experience, Network, IT and Business stakeholders to design and realise the end to end experience for the products, services or propositions within your remit.

Your strong stakeholder management skills will allow you to work across multiple teams and at different levels of the organisation to understand existing processes and obtain support for your proposals. Your written and verbal communication skills will be exemplary.

Identifying and developing best-practice will enable you to work smarter, as will your use of agile techniques.

• Take full, overall accountability for the definition of the end to end service design of the product, service or proposition, obtaining input and approval from the relevant stakeholders
• Ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards
• Own the balance between cost, quality and time for all design solutions, and for ensuring the design integrity of all launched products
• Operate within the Product Development processes, driving the adoption of automation and digitsation with the team and across the wider business
• Provide pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business

Who you are

• Demonstrable and recent track record of delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment.
• Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, provisioning and assurance processes, billing and operations
• Process mapping, improvement and reengineering. Process analysis and design – ideally within Pega applications.
• Experience developing and introducing complex change into operational and sales environments