UX Service Designer

Our purpose at Doctorlink is to simplify the path to better health care, and our vision is to become the world’s most trusted route to health and wellbeing. Doctorlink is addressing the challenges faced by healthcare providers in today’s ever more demanding landscape. Our technology is enabling healthcare providers across the globe to transform the services they offer patients and deliver quality care more effectively and efficiently. We are backed by Eight Roads, the venture capital arm of Fidelity, and are led by a team of clinical, healthcare and technology professionals. As a business, we deeply understand the challenges that the healthcare sector faces and how these can be addressed with new technology.

The opportunity
We are looking for a UX / Service Designer who is passionate about the potential for new technology to transform how healthcare is delivered and the improvements it can make to patients and their wellbeing.

The product you’ll help to build empowers healthcare providers to be more efficient and effective by enabling patients to get instant advice about their symptoms. You’ll also have the opportunity to help adapt features from our product for external, international clients.

This is a fantastic opportunity to shake up the healthcare sector in the UK and the world. We are tackling one of the biggest challenges of the 21st century. Every day you will help build a better future and make a difference that will impact people today as well as improve the health & wellbeing of future generations.


Your role and responsibilities:
You’ll work across the Doctorlink app and our client platform, considering the experiences of all the people affected by each service.
You’ll be collaborative, actively engaging stakeholders of various backgrounds and functions, both internal and external, in the service design process.
You will work iteratively, using an exploratory, adaptive, and experimental approach to constantly iterate towards implementation.

You will create and improve processes, assets and culture to influence and drive our customer experience forward.

You’ll give thoughtful and actionable visual design feedback to the rest of our design team.
You’ll work closely with Engineers to help implement designs to a high degree of quality.

Requirements

Your skills and experience:
You’ll have experience in service design and are confident that you can instigate positive changes across multiple parts of a service.
You have gained experience as a junior or mid-level designer in your previous role(s), and are ready to take on more responsibilities within a smart, supportive and growing Design and UX team.
You have highly refined visual design skills and the ability to communicate the rationale and intent behind decisions.
You’ll have a thorough understanding of how people move around a service, being confident in creating artifacts which help to define and communicate this to others.
You have experience working on digital products that users can access on any device, ideally in both a B2C and B2B context.
You understand the importance of data and regular testing and use these to guide and support design decisions.
You have experience working within agile digital teams and thrive in a fast-paced, constantly changing environment.
You are an excellent self-starter who’s hungry to learn and to share knowledge with other members of the team.

Benefits
What’s in it for me?

Incredible support, tools and the training to excel in your career
You’ll get to work in one of our tech hubs in either Covent Garden in London or Beaconsfield in Buckinghamshire.
An excellent compensation package including a healthcare cash-plan, 5% pension, bonus, Life assurance, 25 days leave, employee discount platform including 20% off restaurants in Covent Garden and of course all the usual free food and drink.

Some extra info that’s important to us:
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.

We take your data privacy seriously and commit to processing your data in line with GDPR guidelines. Please see our Privacy Notice detailing how we manage your applicant data. By proceeding through the applicant stage we understand that you are in agreement on how we will manage your data.

We’ll need to take background checks relevant to the role, which will include a Right to Work check, employment references and a DBS check.