Senior Service Designer

As a skilled Senior Service Designer, you’ll be motivated to support and protect our communities by delivering better services to people living in the UK and beyond.

Our projects support major life events such as getting married, or more complex issues like exploring how the police can better protect vulnerable people.

You can deliver accessible services, taking a lead role on projects to guide delivery. You can work at pace as part of a multi-disciplinary team and feel comfortable working across varied workstreams. You will be skilled at using data to inform your design decisions and measure service outcomes.

You will be supporting agile and user-centred design projects. You will work to ensure that users are embedded at the heart of all our services.

What you will do

Your main day to day responsibilities will be:

• Lead service design work on projects and ensure that delivery teams are taking a user-centred, evidence-based approach

• Create compelling service solutions by identifying opportunities to improve the performance or management of existing services, and drawing on findings from user research, data patterns, policy and operational intent and technical architecture.

• Engage with senior stakeholders, presenting project findings and related recommendations to senior decision makers across government.

• Rapidly create sketches, diagrams and lo-fi prototypes to share and test ideas

• Coach and co-ordinate multidisciplinary teams to help them successfully design good services

• Raise awareness of what good service design looks like by sharing valuable case studies, methods, tools, artefacts and standards across the Home Office and to the wider community

• Present project findings and related recommendations to senior decision makers across government

• Identify and raise any blockers to design activities to the leadership team

UK residency and security requirements – You need to have lived in the UK for the past 5 years.

Essential Criteria

As a Senior Service Designer, you will have experience of:

• Analysing complex systems and services, to identify opportunities for cost reduction and improvement

• Designing and implementing services across people, process, and technology, front stage and back stage to ensure that user needs and target outcomes are being met

• Structuring and managing the design process, framing problems and identifying measurable target outcomes to minimise ambiguity and align effort

• Effectively communicating complex information and ideas through diagrams, visualisations and written narratives

• Engaging with stakeholders at all levels, advocating for user centred ways of working and managing expectations as needed

• Considering the needs of diverse audiences to design accessible and inclusive services

We’ll assess you against these technical skills during the selection process:

• Prototyping and concept creation – level 4
• Service design – level 4
• Accessibility and inclusion – level 3
• Service analysis – level 4
• Communicate, persuade and advocate – level 4
• Managing people and leading – level 3