Service Designer – Interim/Contractor

Description Role: Service Designer – Interim/Contract

Important note: Due to COVID-19 demand we are initially taking applications to join our talent pool for this post. If you are interested please apply and we will be in contact if we wish to progress your application.

Closing date for applications: Applications to join our talent pool will remain open at this time on a rolling basis.

Deliverables

• analyse failure within services and identify root causes for that failure
• identify opportunities for cost reduction and improvement within an existing service
• understand user needs and identify where separate interactions within government should act as one service that meet that need
• arrange these separate interactions into rational user journeys within that service
• look for commonalities in activities across services where products could be made
• understand the existing support system of a service and design targeted improvements to that system to accommodate the new service – both digital and process based
• create and rapidly iterate service prototypes
• identify and design new cross government service patterns and standards
• collaborate on designs with developers
• put forward cases for designs with product managers
• welcome the constructive criticism of their work and be able to constructively review the work of others
• explain design decisions and be able to represent a service at a service assessment
• engage the whole multidisciplinary team with the design process
• run and lead on workshops
• represent government design at external conferences
• play an active part in the design community’s recruitment and selection process

Skills Required

• Have relevant industry experience
• experience of sketching and prototyping
• demastrable experience of explaining design ideas and concepts in a way that other people understand
• demonstrable experience of how to interpret user research
• demonstrable experience on how form and function work together
• experience of removing complexity from services
• understand the constraints and opportunities of services on the internet
• experience of working in fast paced environments
• experience of negotiating important design decisions successfully with senior stakeholders.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Things you need to know
You can find out about the application process and practical details like our office locations on the things you need to know page.