Technology

Service Designer

Archived

Full Time

Infinity Works

We need a design leader who can help shape our client’s vision and strategy by contextualising products and services and applying user-centred design methods. You’ll be responsible for designing complex, multi-touchpoint experiences and assuring the quality of design delivery across teams.

You’ll also help set direction, embed good practice within teams and ensure services deliver the desired outcomes.

Things we’re looking for

• Experience designing and delivering multi-touchpoint services, end-to-end, front-end-back, across all channels

• Ability to lead a team of designers and researchers

• Excellent visual, verbal and written communication skills

• Experience working in agile, multidisciplinary teams

• Strong workshop facilitation skills

• Ability to present to senior stakeholder

• A solid grasp of user-centred design and research methodologies, usability and accessibility concerns

• Understanding of Lean and Agile ways of working

• An iterative, open and collaborative approach to design

These would be great too, but aren’t essential

• Business development experience

• GDS experience

• Ability to prototype

• User research and usability testing experience

Benefits

We believe that our team should be rewarded for their efforts, so we offer a great salary along with a number of things that are designed to make life just a little easier.

• Competitive Salary

• Company Pension Scheme

• Contributory Private Health Care

• Death in Service (x4 salary)

• Hiring Bonuses (Referral scheme)

• Discounted Rail Season Tickets

• Cycle to Work Scheme

• Financial Advice Service

• My Work/Life Solutions Voucher Scheme

Location

, Scotland

Type

Full Time

Industry

Technology

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