Service Designer

About the role

We are looking for a creative problem solver to join our team. You will be working with our small core team and associates on exciting consultancy projects tackling some of society’s most complex issues.

As a Service Designer at Humanly you will have the opportunity to be involved in all stages of the design process, including research, idea generation, and prototyping, to develop innovative solutions that have a real impact.

Your day-to-day activities will include:

• Developing research approaches and setting up research activities, including recruiting participants

• Carrying out both desk and user research

• Participating in the analysis of research findings to generate key insights and opportunities for doing things differently

• Working with the team to develop creative ways to bring research findings to life, which could include personas and user journeys

• Running creative idea generation activities, such as workshops, with project stakeholders including people affected by the problem we’re trying to solve

• Contributing to the development of ideas for new solutions that are innovative and inclusive

• Finding ways to test these ideas on a small scale to see what works in practice

• Outlining the positive social impact that new solutions aim to achieve

• Working with the team to develop recommendations for implementing solutions

• Working on engaging reports and presentations that tell the story of the process and solutions

• Helping to keep projects organised and on track, and keeping clients updated with project progress

About you

• You are passionate about social impact and making a real difference through your work

• You are excited about working in a small team in a start-up environment

• You bring curiosity and empathy to your work

• You enjoy solving problems through creative, collaborative and inclusive approaches

• You have a working understanding of human-centred design or design thinking and would like to use these approaches in your work

• You might come from any background, for example you may have studied or worked in a design or research field, or worked or volunteered for a charity, community organisation or socially-focussed start-up, or maybe you’ve done something else but are keen to move into the world of social design

• You are keen to learn and develop your skill set

• You have strong interpersonal skills and are comfortable working with a wide range of people from different walks of life

• You have good written and verbal communication skills

• You may have good visual communication skills, but this is not essential

Benefits of working at Humanly

• You will work exclusively on the world’s most pressing social challenges and develop real world solutions that achieve significant impact

• You’ll be part of a team where your wellbeing and health are the top priority. We have built a strong wellbeing culture and practice including the development of individual wellbeing plans and monthly wellbeing catch ups

• We take work/life balance seriously and enable this through our ‘no overtime’ ethos

• You’ll work with a friendly team of Humanly humans in a welcoming and supportive environment where you can bring your whole self to work

• We place inclusivity at the heart of everything we do, from the way the team works together to the ways we involve people in our creative process and the solutions we develop

• We offer a generous holiday allowance: 25 days annual leave, plus bank holidays and our annual Christmas shutdown

• We are happy to explore flexible working opportunities to suit your circumstances and enable you to do your best work

• Your growth is important to us and we’ll provide you with an annual learning and development budget, time to spend on learning and development activities, and in-house coaching and mentoring

• You’ll have lots of opportunities to work on new and different things as we are a small team and work on a wide range of projects