Service Designer

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision – to develop a digitally-enabled justice system that’s better and simpler for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge.

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, business analysts, product owners, delivery managers and developers to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role

Your job will be to design accessible and impactful services and products for prison and probation. You could be designing a sophisticated case management system for probation staff or designing tools and services that help people in prison prepare for life after release.

Responsibilities

• Analyse & interpret user needs and business objectives in highly complex service areas

• Develop design concepts and service blueprints that help reimagine how services can be delivered end-to-end and front-to-back – taking into account operational, policy and digital components.

• Facilitate design workshops with the team, senior stakeholders and users

• Rapidly design and test digital and operational prototypes with users, and support live teams to continue to iterate their service models.

• Contribute to developing best practice through our Design Community of Practice

Skills and Experience

Essential:

• You have a strong grounding in user-centred design, from concept to final delivery. You know which tools, process or methods to use and how to bring a delivery team along with you.

• You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations and navigate difficult discussions.

• You know what good public services look like end-to-end and back-to-front – taking into account operational, policy and digital components. You know how to design in an inclusive, accessible way to meet the needs of users.

• You create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.

• You are experienced in paper and digital prototyping. You understand the way the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly

• You are a strong team player who knows how to work with and get the best out of a team. You are a strong facilitator, and know how to get the best out of people through workshops and collaborative sessions.

Desirable:

• You have experience working in government

• You can confidently work with developers and understand security, accessibility, version control and hosting.

• You have experience designing in technical environments

What to expect from our application process

Candidates MUST submit the following:

• A current and relevant CV

• A Cover letter (1 page max) outlining why you are interested in the role and how you meet the essential skills and experience required

• Desirable: A portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it in your CV)

Through shortlisting applications and at interview we will be assessing how you meet the skills and experience outlined in the job description. We are especially looking for people who exhibit the below core civil service behaviours for this role:

• Communicating and influencing
• Working together
• Seeing the big picture

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.