Finance
Service Designer
Archived
Full Time
Zopa
A day in the life:
-
- You’ll lead projects to design services that work for a wide variety of people across Zopa’s product ecosystem.
- You’ll support the Product Designers embedded in our product tribes on end-to-end projects from defining the challenge and understanding the problem through to bringing them to life in digital experiences.
- Facilitating design workshops, design sprints and another collaborative activities to bring stakeholders together.
- Leading high quality research on multiple aspects of how users engage with products and experiences and turning insights into service opportunities.
- Pushing your limits and searching for opportunities to become better.
- You’ll be accountable for your growth as an individual practitioner and the growth of your peers.
- You’ll be an advocate for the needs of Zopa’s current and potential customers.
- You’ll communicate outcomes to diverse audiences through stories and verbal presentations.
About you:
-
- You may have a degree in Design, Human-Computer Interaction, or a related field, and have proven practical experience.
- You have qualitative research experience on both discovery and validation design problems and a passion for explaining insights in a way that other people understand. Experience improving and innovating on research tools and methods is a bonus.
- You have experience taking complex and ambiguous problems and solving them in unusual and innovative ways, embracing a curious and flexible mindset, Iterative thinking and ‘learning by doing’.
- You can demonstrate conceptual thinking and visualisation, envisioning journeys, systems, ecosystems etc. in a way that is usable and clear for many different stakeholders.
- You are able to see the ‘big picture’, with a toolkit of service design, innovation and design thinking processes and the ability to apply the right tool for the task.
- You are a guide and coach for designers in your areas of expertise on projects, so you’ll be a genuine team player and keen to contribute more broadly to our design community.
- You thrive in an environment with short feedback loops.
- You have a passion for inclusivity and accessibility.
Please include in your application a portfolio of work showing your process from challenge to solution and its impact. Ideally your portfolio will show tangible work examples of your different approaches and deliverables. Thank you, we look forward to hearing from you!
To thrive here, you’ll need to:
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Location
, England
Type
Full Time
Industry
Finance
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